Frequently Asked Questions
Delivery, Returns and Refunds
Where do you deliver and what are the charges?
At present we can deliver anywhere within the UK and Europe. If you need your poster delivered to another location please contact us for a bespoke price.
We deliver by Royal Mail 48hrs. You will receive a notification by email when your poster is ready for delivery.
United Kingdom ... £1.99 (2-3 days)
Europe ... £3.99 (5-7 days)
How long does my poster take to arrive?
Once we receive your order and personalisation details it will typically take us 2-3 working days to customise your artwork, and then a further minimum 2 days for delivery. Please therefore allow a minimum of 5 days in total for your order to reach you, depending on your location.
Do you have a next-day delivery service?
Currently the fastest option we offer is a 2-day / 48hr delivery service. However, if you are based in London and need your poster quicker it may be possible to come and collect it in person from our studio. Please contact us for details.
There's a problem with my order, can I return it and get a refund?
As each artwork is personalised unfortunately we cannot offer returns. However if your item is damaged, wrongly printed or if you are unhappy with the quality of the artwork we can offer you a full refund. For any questions please contact us for assistance or read our full terms and conditions.
My poster hasn't arrived, what should I do?
If you have a query about your order please contact us quoting your reference number. Please note we generally print posters once a week on Thursday, and all orders are then shipped out on Friday. Turnaround time for UK orders is typically 5 days in total (including time for personalisation and delivery).
Product options and personalisation
My name is really long - will it fit on the poster?
We review all your details before printing your poster so when placing your order please just include your full name and if there are any issues we will let you know straight-away. As a rule of thumb, any name up to approximately 30 characters should be fine, and longer names can be accommodated by adjusting the type size and spacing.
Can I order a poster without any name or time?
Our posters are all designed to include the personalisation (Name & Race Time). If you would like a custom print made without these elements please contact us via email.
Do you offer framing?
At present we do not offer framing - all our prints are shipped unframed in a sturdy cardboard tube. However if you are based in London we can recommend New Frames on Beak St.
What kind of printing and paper do you use?
We print our posters using the highest quality digital printing technology.
Artwork and creative
Who has created the artwork?
Will you be offering art for other races?
Yes. At the moment we only have posters for the London Marathon but there are design in the pipeline for Berlin, Amsterdam and New York. To stay up to date with new releases please sign up to our mailing list.
I'm an artist - can I submit my work to This is My Time?
If you are interested in creating artwork for our store we would love to hear from you. Please contact us at firstname.lastname@example.org